SIGNAL+DRAHT | Ausgabe 03/2024
This article explores the prospects for implementing service management
This article explores the prospects for implementing service management using the Information Technology Infrastructure Library (ITIL) framework. The article describes the journey towards improved performance in service delivery at Mipro. The company specialises in interlocking and traffic management systems, whereby one of its business areas focuses on developing solutions for railway and local railway traffic. Within this context, implementation is understood to mean a process that applies the service management principles and best practices defined by ITIL...